Help centre
How can we help?
Answers to the questions people ask most. Can’t find yours? Write to us, and a real person replies.
Who makes Econect?
Econect is made and owned by Ama Verse Limited, a technology company in Kampala, Uganda, founded by Amazu Norman. See Help centre › About Econect for the company’s details and contacts.
What is an Eco-Address?
Your Eco-Address (like ama@econect) is your permanent name on Econect. People use it to find you, mail you and invite you to workspaces. It isn’t an email address and can’t be changed.
How do I change my password?
Go to Profile › Account & security › Change password. If you’ve forgotten it, tap “Forgot password?” on the sign-in screen and we’ll email you a 6-digit code.
How do I sign out of my other phones?
Go to Profile › Account & security › Sign out of other devices. Every other phone or browser is signed out; this one stays signed in.
How do I delete my account?
Go to Profile › Account & security › Delete account. Your account is permanently deleted 14 days later; sign in before then to keep it. If you own a workspace with other members, make someone else the owner first.
What’s the difference between a Team and an Organisation?
Both are workspaces. A Team is for a small group working together; an Organisation is for a school, company or larger group with many rooms. The type is chosen when the workspace is created.
Who can create rooms and change permissions?
Owners and admins create rooms. In a room’s Roles and Permissions, admins and the room’s leaders choose who can add people, message, post notices, polls, tasks and events, edit the room and start meetings.
How do I invite people to a workspace?
Open the workspace’s profile › Add people, or the Admin Console › Invite. You can invite by Eco-Address, share a join link or show a QR code.
Who can send me a message?
People you’ve accepted can chat with you. Anyone else sends a message request first, which waits in Chat › Message requests. Choose who can send requests in Profile › Privacy.
What is Econect Mail?
Mail is for longer messages between Eco-Addresses, like invitations, reports and replies from the Econect team. Anyone with your Eco-Address can mail you; you can block a sender from their mail.
How long are files kept?
Files in private chats are kept on Econect’s servers for 8 days and files in workspace rooms for 14 days. A copy saved on your phone stays there. See Profile › Storage & data.
Does Econect work offline?
Yes. What you’ve already opened stays available offline. Changes you make offline are saved on your phone and sent automatically — once — when you reconnect.
Who can see my email and date of birth?
Only you. Other people see your name, photo, cover, role, bio and Eco-Address.
Can workspace admins read my private chats?
No. Private chats are seen only by the two of you. Admins manage members, rooms and settings, and their sensitive actions are kept in the workspace’s audit log for 30 days.
How do I lock a chat or workspace?
Long-press it and choose Lock. It then opens only after your fingerprint, face or phone passcode. The lock protects this phone.
How do I switch to dark mode?
Go to Profile › Theme and choose Light or Dark. Your choice applies to your other devices too.
How do I stop notifications at night?
Go to Profile › Notifications › Quiet hours and choose when your phone should stay silent. You can also turn off any kind of notification there.
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Still need help?
We’re here for you.
In the app you can also send feedback from Profile › Send feedback.